Policies

Freeport, Maine Lodging

Brewster House is dedicated to providing comfortable, luxurious and unique Freeport, Maine lodging at its bed and breakfast inn.  Our policies ensure all guests enjoy the very best experience possible, so please read on.

COVID- 19 Pandemic Phased Stay Plan:

Phase 2: 

As of November 20th:  

Reservations:

In accordance with Maine State Law,  we can accept guests from across the country with a few limitations.  Residents of Maine, New Hampshire, Vermont can visit without presenting a negative COVID test or quarantining in the state. Unfortunately the state now requires Connecticut, New York and New Jersey as well as Massachusetts to either present a negative COVID test within 72 hours of travel to the state or quarantine with us for 14 days; all must agree and sign the state’s “Certificate of Compliance” which we will collect and retain for any future contact tracing needs.

 Self Check In:

Guests will be greeted in advance of their stay with comprehensive email instructions in order to unlock the main door and locate their room with key inside.

Full payment will be requested at time of check in and ideally conducted via online processing.

On premise Dining & Meals: 

Cookies & Afternoon treats will not be offered during this Phase

We’ve removed tables from our dining room to allow more distance (6 feet) for our guests to enjoy breakfast.  If you have concerns about dining indoors, we kindly request you alert us prior to or upon arrival so we can discuss alternative arrangements.

We will continue to offer beverages from either our ‘wine cave’ or bigBrewstah kegerator.  Hand Sanitizer and Disinfecting wipes are provided and ask guests to use them liberally.

Guests are invited to make use of the Inn’s common areas while wearing masks.

Housekeeping: 

During this critical time, no room refreshes will be offered. Call or text to request removal and any replacement or additional amenities needed (ie. Soap, Shampoo, Keurig coffee, or a change of towels)

Prior to arrival, rooms will be thoroughly, cleaned.  Hand sanitizer & alcohol swabs will be offered in each room for liberal consumption.

After departure, our housekeeping staff will wait to enter rooms as long as possible between reservations.   Rooms are thoroughly cleaned and disinfected, taking all personal precautions (face mask & gloves), opening windows for optimal air circulation, and utilizing EPA approved cleaning products in order to put the room ‘back into inventory.’

Bookings and Cancellations: A credit card is required to reserve a room at Brewster House.  We will charge $100.00 when booked. For reservations in excess of 3 days, we require a 50% deposit.  Full payment is due upon arrival. Seven days advance notice is normally required for cancellation. If a cancellation is made less than seven days before the arrival date at the inn, and we are unable to rent the room, we will retain a charge equal to one night’s lodging.  In the case of rentals over 3 days, we will retain the full deposit, returning whatever days we were able to rent beyond 50% of the time period reserved.  Any cancellation will incur a $25 cancellation fee to cover our transaction costs.

Cancellations due to COVID 19:

In consideration of COVID 19, we will be addressing cancellations on a case-by-case basis. IF you are sick or present any symptoms, we ask you to postpone your travel.  We are happy to work with you to reschedule at no charge or provide a Gift Certificate for the full value of the deposit.

IF we are forced to close by state mandate and you are not able to re-book, we will honor all cancellations due to the virus but reserve the right to return your deposit, less the standard, $25 transaction fee on a schedule that we dictate.

For whole inn rentals, please call to discuss.

For some popular weekends (college graduations, campers weekends in July, etc.), rates at our B&B may be slightly higher. During our busy season (May 1st – November 1st), we require 2-night minimum weekend stays.

The posted rates do not include 9% Maine sales tax (unless indicated, as for some of our specials and packages). VISA, MasterCard, Discover and American Express are accepted.

Check-in is after 3:00 p.m. and before 7 p.m.  Our door is locked at 9:00 p.m. Of course, once guests have checked-in, they can come and go at any time. If you are not able to check-in by 7 p.m., please contact us to make specific arrangements.

Checkout is prior to 11:00 a.m.

Smoking: For the comfort of all our guests, Brewster House provides smoke-free Freeport, Maine lodging. Those choosing to disregard our smoke-free policy will be subject to cleaning fees and are responsible to compensate Brewster House for future revenue lost when smoke renders a room unacceptable for incoming guests.

Pets: We are not able to accommodate pets of any kind at our bed and breakfast.

Children: Brewster House caters primarily to couples, families with older children and individuals on business or looking for a quiet, and often romantic getaway, without children. For that reason, and because of its delicate decorative and historic features, and for the health, comfort and safety of all our guests, the property is not generally appropriate for children under age 12. Both the Portland Head (#6) and Bass Harbor Suites (#7) are on the 3rd floor and include very low windows, and so are potentially dangerous for young children. Only a limited number of our rooms can suitably accommodate a third (or fourth) person, and charges for additional persons are as stated on the individual room page. Our Freeport, Maine lodging does not include high chairs, portable cribs, roll-away beds or a regular children’s menu.

Travel Agents: We welcome inquiries from travel agents, and we generally do pay a commission to professional travel agents upon receipt of a valid invoice from a genuine travel agency, after check-in and payment by the guest(s). For more information about this, please contact us.

Learn More: Innkeepers | Testimonials & Awards | Directions | Policies | Gift Certificates | Our Blog

facebook twitter pinterest mail rss